Ben Covers Screen Casting

I love learning.  I hadn't heard about "screencasting" (didn't know that Camtasia created videos could be considered 'casts')

Screencasting is simply recording your desktop computer movements, such as walking through a piece of software, and publishing as a movie file via your weblog.

From Gadgetopia:

In the software world, we spend a lot of time describing how things work. To echo Michael Kinsley's lament about music and film, why should those descriptions use only text, possibly augmented with screenshots? Why don't we present, and quote from, live experiences?

But anyway, if your blog is a great customer service tool that you provide tutorials on, get a copy of TechSmith's Camtasia Studio & get screencasting.